TLC WEBSITE PRIVACY POLICY, TERMS & CONDITIONS


When you access the TLC Car Care website, you acknowledge that you have read and agree to abide by the terms described below. If you do not agree to the terms discussed here, you should exit this site now.

Security

Client information is always considered strictly confidential and is not disclosed with out authority. Records are housed securely and appropriate backups are regularly maintained.

The TLC Car Care website has adopted the recommendations of the National Principles for the Fair Handling of Personal Information.

For further information refer to http://www.privacy.gov.au/publications/npps01.html#a


Treatment of Personal Information

TLC Car Care intends to give you as much control as possible over the personal information that you provide. In general, you can view this website without telling us who you are or revealing any information about yourself. There may be occasions where we request information from you, such as your name, e-mail address, listed telephone number and proof of identity documentation. It is our intent to let you know before we collect personal information from you on our website, and the purpose of such collection.

If you choose to give us personal information, for example an e-mail address with which to correspond with you, then this information will be held by TLC Car Care and will not be made available or sold to third parties. If you tell us that you do not wish to receive additional information from us, then we will respect your request.

We do keep track of the domains from which users visit us. We may analyse this data for trends and statistics, but we then discard it.


What Information Do We Collect?

TLC Car Care collects different information about you at different times. We collect from you:

Information we require to supply our services and products.

When you submit a Booking Form via email, or when you make an enquiry about our services, we request information such as your name, address, telephone number, vehicle or marine vessel details, email details etc.

We may use your personal information to:
(a) contact you
(b) monitor and address complaints, other feedback, and to resolve client issues;

We will treat all information we collect from you as strictly confidential. TLC Car Care does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party. Any personal information that you may have provided to us unless we have your express consent to do so.

We will disclose your personal information, without notice or your consent, only if:

(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or our website;
(b) to protect and defend the rights or property of TLC Car Care


Accuracy of Personal Information you Submit

You agree that the information you provide to TLC Car Care is accurate and is not misleading. You indemnify us for any loss, including costs and expenses, arising from false or misleading information that you have provided to us.


Access to Information Collected

The Office of the Federal Privacy Commissioner, Australia, will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Database and Offices.

Termination

TLC Car Care reserves the right to terminate the registration of any user (member/client?) at any time or cease providing services.

Use of Cookies

TLC Car Care website uses "cookies," which are small files that TLC Car Care places on your hard drive for identification purposes. These files are used for website registration and customisation the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this website.

For further information on cookies, please visit: http://computer.howstuffworks.com/cookie.htm

Your Posted Information

You are prohibited from posting or transmitting any unlawful, threatening, obscene, libelous, or otherwise offensive material.

Your Submission

Any material, information, or idea submitted or posted on this Website will be considered non-confidential and non-proprietary. TLC Car Care may share or otherwise use your submission for any purpose whatsoever. If any of the information submitted constitutes personal data, you agree that TLC Car Care may transmit such personal data across international boundaries for any TLC Car Care business purpose. Personal data will be treated as set forth in our Privacy Statement.

Site Links

The TLC Car Care website may contain links to other web sites. We are not responsible for the privacy practices or the content of such websites.

Choice of Law and Jurisdiction

This TLC Car Care website is operated from our offices in Queensland, Australia. This Agreement shall be governed by and construed in accordance with the laws of Queensland and each party irrevocably submits to the non-exclusive jurisdiction of the Courts of that State. In the event that any of the Terms and Conditions are found to be invalid, voidable or unenforceable under Queensland law, this will not affect the remainder of the Terms and Conditions.

Limitation of Liability

To the maximum extent permitted by law, TLC Car Care or its employees, agents, licensors or contractors exclude all liability for loss or damage suffered by you, (including but not limited to direct, indirect, incidental, special, consequential or exemplary damages or loss of profits) that you may suffer as a result of:
(i) Assessing and using the TLC Car Care website including, but no limited to, data loss or corruption.
(ii) Any interruption, suspension or termination of the TLC Car Care website for whatever reason.
This condition applies whether the claim is in contract, tort (including, without limitation, negligence) or equity and even if we have been notified of the possibility of such loss or damage.

Limitation of Claims

The user must bring any action on any claim against TLC Car Care within one (1) year following the date the claim first accrued, or shall be deemed waived.

Terms and Conditions Subject to Change

TLC Car Care reserves the right to amend the Terms and Conditions at any time to reflect our current range of services and policies. Posting an updated version on the TLC Car Care Website will amend the Terms and Conditions. If you are using our services we encourage you to review the Terms and Conditions and policies governing the use of the TLC Car Care Website on a regular basis. If you object to any changes you may discontinue your use of the services. The amended Terms and Conditions will apply between us whether or not we have given you specific notice of any change.

Entire Agreement

This is the entire agreement between the parties and may not be modified except in writing signed by both parties.

Events Outside our Control

TLC Car Care will not be in breach of obligations under these Terms and Conditions to the extent that any failure or delay in performing its obligations occurs because of an event or circumstance which is outside TLC Car Care's reasonable control including without limitation, any act of God, war and other hostilities, fire, flood, strikes, lockouts, delays in transport, breakdowns in equipment, or restrictions or prohibitions or any other acts by any government or semi-government authority.


Privacy Statement

TLC Car Care has long recognised that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary. It is TLC Car Care's goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information.


Copyright Notice

Everything on this website is copyrighted, subject to the fair dealing provisions of the Australian Copyright Act 1968 (http://www.aph.gov.au/library/intguide/law/Intelectuallaw.htm). The copyrights are owned by TLC Car Care or the original creator of the material. However, you are free to view, copy, print, and distribute TLC Car Care material from this site, as long as:


1. The material is used for information only.
2. The material is used for non-commercial purposes only.
3. Copies of any material include TLC Car Care's copyright notice.
4. The user is free to distribute TLC Car Care material from the website as long as it:
a. Is used for information only
b. Is used for non-commercial purposes only and
c. Includes TLC Car Care's copyright notice.


Not identified as TLC Car Care confidential (These above 4 points are taken from the amendment of the 1968 act – 2001 for the Internet – go to the above link and read the documents)